Medical Assistant/Surgery Scheduler

General Summary: A nonexempt position responsible for performing a variety of duties including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. This dual-function role is responsible for coordinating and scheduling surgeries, assisting with pre-operative requirements, and supporting physicians with patient care duties. The Surgery Scheduler/Medical Assistant also performs various clerical, clinical, and organizational responsibilities to ensure a smooth, patient-centered experience and to support overall clinic operations.
Essential Job Responsibilities:
Surgery Scheduling Duties
1. Schedules surgeries, diagnostic tests (MRI, CT, labs), and medical or cardiac clearances as needed.
2. Coordinates with hospitals and surgical facilities to ensure scheduling accuracy and timely communication.
3. Notifies hospitals of any specialized equipment or supply needs.
4. Ensures all pre-op paperwork, consents, allergies, medication lists, and health histories are complete and documented.
5. Reviews surgery instructions with patients, answers questions, and ensures understanding.
6. Schedules post-operative follow-up appointments and testing.
7. Communicates schedule changes to the surgeon, patient, and hospital.
8. Obtains prior authorizations for surgeries, tests, medications, and procedures.
Medical Assistant Duties
1. Assists physicians with patient care including exams, procedures, and education.
2. Takes and records vital signs (weight, height, BP) in the EHR.
3. Prepares patients for exams (gowning, collecting specimens, assisting with mobility).
4. Enters physician orders and relevant clinical data into the EHR.
5. Adheres to meaningful use and clinical workflows; follows up with EHR tasks timely.
6. Administers injections as directed.
Surgery Scheduler/Medical
7. Notifies patients of test results as instructed by the provider.
8. Answers and returns patient calls per provider guidance and CNS protocols; checks voice mail throughout the day.
9. Obtains medication refill approvals and communicates with pharmacies.
10. Assists with patient discharge after appointments.
11. Manages inbound/outbound faxes and ensures physician review before scanning to the medical record.
12. Completes administrative tasks including: obtaining lab/radiology reports, hospital notes, and referrals; completing forms, requisitions, and prior authorizations; confirming insurance and patient demographics; maintaining and updating medical records.
13. Schedules in-office appointments and ensures all pre-visit requirements are met.
14. Performs other duties as assigned.