Medical Assistant

Primary MA Responsibilities:

• Attend trainings and meetings, as requested by supervisor.
• Provide break coverage to other MA’s, as directed.
• Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
• Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
• Work well under pressure, meet multiple and often competing deadlines.
• At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Other duties as assigned by Supervisor.

Lead MA Responsibilities:

• Resolve issues with Care Teams and prioritize needs as appropriate.
• A NextGen expert and superuser if deemed capable by Flow Management Supervisor.
• Ability to understand and assist two or more providers with clinical care.
• Provide orientation and training for new medical assistants or externs if deemed capable and competent by Flow Management Supervisor.
• Assist the practice with special projects and additional quality initiatives.
• Able to prepare an inventory of supplies to determine items that need to be replenished. Notify appropriate persons of items that need to be ordered.
• Perform Lab Supervisor duties as needed or when assigned.
• Knowledgeable of all in-house procedures, set-up and processes and can serve as interim lead if Flow Management Supervisor is out.
• Recommend areas of improvement to supervisor as appropriate.
• Conduct chart or environmental audits as directed by supervisor, Nurse Manager or DON.
• Actively participate on a minimum of 1 workgroup
• Actively participates in department and clinic meetings as appropriate
• Knowledge of front desk duties, including answering phones, registering patients, scheduling appointments, checking eligibility and overall customer service

Care Team Care /Case Coordination Responsibilities:

• Lead care team huddle, using information gathered during chart preparation and robust confirmation calls.
• In preparation for scheduled patients, anticipate and procure relevant documents and data for the provider (i.e., lab results from Quest or Primex portal, diagnostic imaging results consultation reports from specialists through assigned Referral Coordinator, medical records from recent ED or hospital visit.)
• Review providers’ schedule throughout the day and work proactively to keep care team on track.
• Assist provider with follow–up, as directed (i.e., outreach to patients, call labs for results, etc.)
• Assist in closing the loop on subspecialty referrals, in collaboration with the Referral Coordinator.
• Contact No Show appointments to follow up and reschedule as per VCH policy, unless directed differently by provider.
• Conduct robust confirmation calls for patients, by calling the day before their appointment.
• Support Care Team in managing forms needing providers’ signature/attention.

General Duties and Responsibilities:

• Attend trainings and meetings, as requested by supervisor.
• Provide break coverage to other MA’s, as directed.
• Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
• Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
• Work well under pressure, meet multiple and often competing deadlines.
• At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Other duties as assigned by Supervisor.