Medical Billing & Patient Support Virtual Assistant
This position is no longer accepting applications(closed Aug 16, 2026).
Job Title: Medical Billing & Patient Support Virtual Assistant
Position Type: Part-Time
Work Hours: 10:00 AM – 2:00 PM PST
Work Days: Monday – Friday
Salary: $5–$6 per hour (depending on experience)
Workplace: Remote
About the Role
We are seeking an experienced, dependable, and detail-oriented Medical Billing & Patient Support Virtual Assistant to support a growing healthcare practice.
This role combines insurance and prior authorization support, patient intake, EMR documentation, phone coverage, appointment coordination, and general administrative assistance. Because this is a growing startup practice, the ideal candidate should be comfortable wearing multiple hats, working independently, and adapting as the practice expands.
The primary focus of this position is patient support and healthcare administration rather than direct sales. You will help ensure patients receive timely assistance while keeping insurance, documentation, scheduling, and administrative workflows organized.
Experience with social media, community outreach, or marketing—particularly Facebook and event promotion—is a strong plus.
Scope of Work & Responsibilities
1. Billing, Insurance Verification & Prior Authorizations – Top Priority
- Verify patient insurance benefits, coverage, and eligibility.
- Submit prior authorization requests.
- Track and follow up on pending prior authorizations.
- Assist with insurance-related documentation and administrative workflows.
- Follow up on insurance-related matters as necessary.
- Maintain accurate records of insurance and authorization activities.
- Assist with billing-related administrative support as assigned.
2. Patient Intake & EMR Support – Top Priority
- Send required intake forms to patients.
- Follow up with patients regarding incomplete intake documentation.
- Enter patient demographic and other required information accurately into Prava EMR.
- Assist with patient charting and documentation.
- Maintain accurate and organized patient records.
3. Phone Answering & Call Management – Top Priority
- Answer incoming patient calls during business hours.
- Professionally handle patient questions and inquiries.
- Route calls to the appropriate person when necessary.
Scheduling & Patient Follow-Up
- Schedule and reschedule patient appointments.
- Conduct patient callbacks.
- Assist with appointment setting and practice scheduling.
Administrative & Community Outreach Support
- Send community outreach emails
- Manage general administrative communications and tasks
- Support the client with additional administrative responsibilities as the practice grows.
- Help maintain organized workflows while the client manages other professional responsibilities.
Social Media & Marketing Support – Plus
Candidates with marketing experience may also assist with:
- Facebook support and engagement.
- Supporting basic marketing efforts to increase awareness of the practice.
Marketing experience is a plus and is not the primary focus of the position.
Sales-Related Responsibilities
This is not a traditional sales position. The role may involve:
- Appointment setting.
- Scheduling discovery calls and patient appointments.
- Following up with prospective and existing patients.
- Providing excellent customer service and guiding patients toward the appropriate next step.
- Conducting community outreach through email.
There is currently no requirement for cold calling, aggressive selling, or closing sales.
Software & Systems
- Prava EMR
- Phone/CRM systems used by the practice
- Email platforms
- Social media platforms, including Facebook
Requirements
Experience Requirements
- Meaningful healthcare or medical administrative experience is required/preferred over general administrative experience.
- Previous experience with insurance verification, benefits/eligibility checks, and prior authorizations is strongly required.
- Experience with patient intake and medical records is highly preferred.
- Experience using an EHR/EMR system is preferred.
- Experience with Prava EMR is a plus; candidates must be able to learn the system quickly if unfamiliar.
- Previous Medical Virtual Assistant experience is highly preferred.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
As published by workable
First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter
- What is your Date of Birth?
- What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
- Are you available to work at this time schedule? yes / no
- Do you accept the payment rate listed in the job description for this role? yes / no
- Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies? yes / no
- Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)? yes / no
- Do you have experience using CRMs or related softwares? yes / no
- Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed? yes / no
- Do you have a reliable computer, headset, and camera available for work if you are offered the position? yes / no
- This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired? yes / no
- Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust? yes / no
- Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused? yes / no
- Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues? yes / no
- Please mark all that you have experience with choose any
- Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none") written answer
- Do you have previous experience working for a U.S. healthcare or medical practice? yes / no
- Do you have hands-on experience verifying patient insurance benefits and eligibility? yes / no
- Have you personally submitted and followed up on prior authorization requests? yes / no
- Do you have experience with patient intake and entering patient information into an EHR/EMR? yes / no
- Have you handled inbound patient phone calls in a healthcare setting? yes / no
- Are you comfortable scheduling appointments and conducting patient follow-up calls? yes / no
- Have you used Prava EMR or a similar EHR/EMR system? yes / no
- Are you comfortable learning a new EHR, phone system, or CRM with minimal supervision? yes / no
- Do you have experience with social media, Facebook management, community outreach, or event promotion? yes / no
- In a 2-3 minute voice recording, please answer the following question(s): Can you walk me through your healthcare or clinical experience and explain how it would help you support a physical therapy practice? What experience do you have with insurance verification, eligibility checks, and prior authorizations? Please walk me through your typical process. How would you handle an incoming call from a patient who has questions you cannot immediately answer while the provider is unavailable? To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.