Medical Call Center
At Oracle Heart and Vascular our goal is to improve the quality of our patients' lives. You will serve a vital role as the first contact to our office. We have an opening, for the right candidate in the Fredericksburg area.
We are looking for a Call Center Representative. If you are interested in this opportunity, please submit your application.
Responsibilities include:
- Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
- Scheduling and rescheduling patient appointments
- Maintaining cohesive physician schedules for all locations
- Obtaining necessary information from patients to create a comprehensive medical advisory
- Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
- Able to maintain composure and patience with demanding phone calls
- Accurately and efficiently process and transfer calls as needed using a multi-line phone system
- Maintains clean, orderly working area and shared workspace
- Attends required meetings and participates in committees as requested
- Maintains confidentiality in regard to patient accounts status
Qualifications:
EDUCATION: High school diploma or GED at the minimum.
EXPERIENCE: Minimum of 1 year of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer, and practice software.
JOB TYPE: Full-time
REQUIREMENTS: Computer skills, customer service skills, must be available from 8:15am to 4:45pm Monday through Friday.
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person- this is not a remote position.