Medical Care Coordinator – Billing

At Kansas City Clinic Advisors, we’re looking for a Medical Care Coordinator to join our team!

In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism.

🔹 Key Responsibilities:

• Answer incoming patient phone calls related to billing inquiries and payment requests.

• Assist patients in understanding medical bills, account statements, balances, and payment options.

• Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks).

• Provide cost estimates for procedures and services when applicable.

• Follow up with patients on outstanding balances and coordinate repayment options.

• Use payer portals and eligibility tools to verify benefits and explain coverage.

• Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner.

• Document all patient interactions and billing updates accurately in internal systems.

• Support additional administrative tasks related to revenue cycle and billing workflows as needed.

🔹 Requirements:

• Fluent English (C1 level and above – strong verbal communication is critical)

• 2 years of experience in customer service, medical billing support, or similar patient-facing roles.

• Previous experience explaining bills, payments, or financial information to customers over the phone is strongly preferred.

• Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs)

• Highly organized, detail-oriented, and comfortable working in structured, fast-paced workflows.

• Bachelor’s degree or tertiary education preferred.

🔹 About the Role & the Company:

💻 Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).

🕒 Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours.

🤝 Formal employment with social security and healthcare coverage.

📈 Growth and stability: Join a growing project committed to high-quality patient support and excellence in healthcare operations.

📍 Location: Available for Argentina-based candidates only.