Medical Case Manager

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Medical Case Manager coordinates the delivery of case management services in a manner consistent with policies and procedures of DAP Health and related program protocols. Additionally, the Medical Case Manager will ensure timely and coordinated access to medically
appropriate levels of health and support services and continuity of care through a an established single, coordinated care plan and ongoing assessment of the client’s needs and personal support system.
Supervisory Responsibilities: None
Essential Duties/Responsibilities

• Coordinate the delivery of medical and social services to persons with HIV infection tofacilitate and maintain access to their medical care
• Assess the client's mental, social, financial, and functional status and document in the Individualized Service Plan (ISP)
• Serve as a member on the Case Management Team and participate in case conferences
• Recommend and coordinate services such as public assistance, referral for insurance needs, dental care, transportation, legal, mental health, or other DAP Health programs
• Act as a referral source and liaison between client and community based social services and act as client’s advocate where necessary and appropriate
• Monitor client’s progress in social and medical systems, including monitoring improvements/changes of clients CD4, Viral Load, and treatment adherence to determine level of case management need
• Provide crisis intervention when necessary and appropriate
• Assist the client and service providers in problem solving
• Maintain accurate records of all client interactions in client services database in a timely manner
• Provide assistance with and information about public benefits assistance programs that apply to DAP Health populations such as MISP, ADAP, Medi-Cal, SSDI, SSI and so forth
• Access patient health information as needed
• Perform other duties as assigned