Medical Front Desk Associate Traveler

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.

Essential Front Desk Functions

• Answer the phone in a timely manner and direct calls to the correct individual
• Greet all patients, clients, and vendors
• Respond to guest needs, requests, and complaints
• Register and assign rooms to guests
• Keep records of occupied rooms and guests
• Check in patients, upload insurance card and photo ID
• Verify insurance notes for updated benefits
• Confirms current address and phone number with patient
• Arrive patients in EMR
• Maintain adequate copies of all paperwork for patients to fill out
• Enter payments in EMR
• Close daily batch and print reports
• Maintain lobby clean at all times
• Confirm phone and online reservations
• Collect payment from departing guests
• Communicate pertinent guest information to designated departments
• Good attendance is expected of all employees as a normal condition of work
• Other duties as assigned or requested

Essential Check-Out Functions

• Greet patients as they check-out and offer them friendly and prompt assistance while coordinating the patient's care
• Collect coinsurances, deductibles, copays, and self pay balances that are owed at the time of check out (if not collected at check-in)
• Review the provider's orders to determine the necessary treatment plan
• Schedule follow up appointments and/or make arrangements for diagnostic testing if applicable for the patient
• Orders any diagnostic testing and send outgoing orders
• Accurately post payments and provide receipts to patients
• Update the patient information in the EMR
• Send "Thank you" letters to the referring and primary care doctors office when applicable
• Reconcile individual daily receipts and money collected with the check-in associate
• Batch credit card machine at the end of every day if needed
• Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor
• Assist with E-Fax and importing documents
• Complete all tasks within the timelines established by the practice
• Lock the front door and turn off television at the end of the clinic day