Medical Front Desk - Patient Services Representative
Live your life in full motion!
We are the leaders in the orthopedic community of East Central Florida, The Orthopedic Clinic has served our community since 1961. We get our patients back to the life they love with high quality, individualized orthopedic care. The Orthopedic Clinic is seeking an energetic customer focused candidate that has previous healthcare / medical office experience to join our dynamic team as a Patient Services Representative.
The Patient Services Representative will work directly with our patients to create an exceptional patient experience, while ensuring accurate, efficient and effective administration of operational practices. Our Patient Services Representatives are the first point of contact to our patients and will work in collaboration with our clinical team members to ensure a smooth patient flow. This role requires exemplary customer service skills, problem solving, organizational skills and strong attention to detail.
What the Patient Services Representatives will do:
• Greets all patients and visitors in a professional, compassionate, and friendly manner
• Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR
• Prepares registration paperwork for next business day, along with review of the Eligibility
• Performs initial insurance eligibility and verification
• Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out
• Attempts to collect any outstanding balances and makes payment plan arrangements.
• Reviews and complies with collection notes in patient notes and/or appointment notes
• Informs patients of delay’s in physician schedules and assists with patient comfort during the delay
• Schedules follow-up and physical therapy appointments
• Performs initial insurance eligibility and verification
• Provides patient with summary of care, orders, and any patient educational information prescribe by provider
• Proactively assists team in covering wherever needed
• Covers for other staff at the front desk as asked, including coverage at other locations