Medical Front Office Coordinator
Join LEVY AESTHETICS PC as a Medical Front Office Coordinator, where you will play a vital role in ensuring a smooth and efficient patient experience. Success in this role means providing exceptional administrative support and fostering a welcoming environment for all patients.
The Role
As a Medical Front Office Coordinator, you will be the first point of contact for patients at LEVY AESTHETICS PC. Your primary responsibility is to manage front office operations, ensuring that patients receive excellent service from the moment they arrive. You will work closely with medical staff to support patient flow and maintain a positive atmosphere in the office.
What You'll Do
- Verify insurance eligibility and active coverage prior to appointments
- Collect copays, patient balances, and cosmetic payments
- Schedule medical, cosmetic, and surgical appointments
- Manage patient check-in/check-out and incoming calls
- Coordinate referrals, authorizations, and medical records
- Maintain accurate patient and insurance information within the EMR
- Assist patients with Allē, ASPIRE, and other aesthetic rewards/promotional programs
- Support practice marketing, social media posting, and content as needed
- Provide a professional, welcoming, concierge-level patient experience
What We're Looking For
- Proven experience in a front office or administrative role, preferably in a medical setting.
- Strong communication skills, both verbal and written, with a focus on customer service.
- Ability to multitask and prioritize tasks effectively in a busy environment.
- Proficiency in using office software and medical record systems.
- Attention to detail and strong organizational skills.
Nice to Have
- Experience with medical billing and coding.
- Familiarity with electronic health record (EHR) systems.
- Bilingual abilities are a plus, enhancing communication with diverse patient populations.