Medical Hardware Technician

This is a hybrid role in Dallas, TX.

• Assess and document Computer requirements
• Document inbound and outbound hardware inventories.
• Troubleshoot computer and medical hardware issues and building medical equipment to spec and repair equipment
• Repair and prepare laptops, tablets, monitors, IP camera’s and other related items
• Load software and configure equipment for field usage
• Clean and prepare equipment for shipping and storage
• Provide technical assistance and support for incoming queries and issues related to Medical kits, tablets, camera’s Bluetooth and software related issues.
• Respond to queries within service desk platform and Qliq.
• Keep detailed maintenance log
• Work with end users to identify and deliver required PC service levels
• Receive and respond to incoming calls and or emails regarding Medical kits and/or hardware problems
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and hotspot routers.
• Follow up with customers to ensure the issue has been resolved.
• If necessary, Liaise with third-party support and PC equipment vendors
• Advanced Soldering skills
• Basic understanding of 3D printing
• Be able to troubleshoot on-site at client offices to diagnose and repair broken equipment quickly and under pressure
• Track and manage equipment parts inventory and keep inventory stock up to par
• Proficiency with power tools including drills, saws, and electric knives
• Be able to break down complex troubleshooting steps and technical language in a way that is digestible for doctors and clients with little or no technical knowledge

Preferred Qualifications

• Experience in mechanical repairs and bench test equipment
• Create and maintain CortiCare asset inventory and moving items.

Requirements

· Ability to lift 50lbs

· Travel 5%

• Prior relevant experience
• A+ and Network+