Medical Office Associate II, Full Time, Days, AMG Call Center,Morristown,NJ
Posted Updated
erqh.fa.us2.oraclecloud.com/CX Medical Office Associate II, Full Time, Days, AMG Call Center,Morristown,NJ
AMG Specialty Call Center Trainer Scheduler
The Trainer Scheduler is responsible for coordinating patient appointments while serving as a resource and trainer for scheduling staff within the AMG Specialty Call Center. This role supports onboarding, coaching, and ongoing staff development while ensuring high-quality patient scheduling and registration services.
Key Responsibilities:
- Train, coach, and mentor new and existing schedulers.
- Facilitate training sessions and confidently present information to both small and large groups.
- Develop and maintain training materials, job aids, presentations, and workflow documentation.
- Serve as a subject matter expert for scheduling workflows, Epic, insurance verification, and patient registration.
- Handle inbound and outbound calls, SMS requests, patient registration, and appointment scheduling.
- Process scheduling requests through work queues, referrals, fax, and other communication channels.
- Assist with patient registration, insurance eligibility verification, and maintenance of demographic information.
- Promote patient portal enrollment and educate patients on appointment requirements.
- Support quality, productivity, and customer service goals.
- Escalate complex scheduling and patient issues as needed.
- Collaborate effectively with leadership and team members to support departmental initiatives and process improvements.
- Participate in staff meetings, training sessions, and special projects.
Required
- High School Diploma or equivalent required.
- Minimum of 2 years of healthcare scheduling, patient access, medical office, or call center experience.
- Strong knowledge of patient scheduling, registration, and insurance verification.
- Experience delivering training and presentations to both small and large groups required.
- Proficiency in Microsoft PowerPoint and Excel, with the ability to create training materials, presentations, reports, and job aids.
- Demonstrated ability to work collaboratively in a team environment and partner effectively with leadership and staff across departments.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, problem-solving, and customer service skills.
- Epic experience preferred.