Medical Office Manager

The Medical Office Manager is responsible for the performance and supervision of both day-to-day administrative/reception duties.
Roles & Responsibilities:

Assists with maintaining support staff work schedule, assisting with Human Resource requirements
Front desk reception
Greets patients, completion of registration forms, and gives instructions
Files and maintains medical and financial records
Prepares and types correspondence
Processes mail
Uses communication skills with appropriate medical terminology
Follows appropriate legal and ethical professional conduct
Follows medical practice and OSHA safety rules and procedures while on assignment
Follows and upholds HIPAA regulations
Ensure all charts are prepared at least a week in advance including obtaining medical records for patients prior to an office visit
Ensures incoming patient phone calls are answered in a timely manner and maintains reasonable wait times
Maintains patient confidentiality which complies with all HIPAA regulations
Manages monthly physician schedules
Directs and/or secures the services and products of outside sources such as medical supplies, equipment, office furnishings
Oversees patient care tasks which could include: clinical assessments, acting as a patient liaison, acting as an advocate, and coordination with the necessary staff and resources to ensure excellent patient outcomes
Performs other position-related duties as assigned
Assists VP of Healthcare Operations and Friendship with growth analysis, introducing and examining opportunities for growth of clinic with external partnerships.

Essential Functions:

Ability to make independent decisions within the scope of license or certification when circumstances warrant such action
Comply with all local, state, federal, and facility policies and procedures
Works with physicians and staff to implement clinic goals and objectives in support of the strategic plan
Oversees the day-to-day operations of the office including but not limited to the following: staff management, scheduling, facilities, billing

Qualifications:

Experience in the medical field & knowledge of medical terminology, office management or leadership
Knowledge of accounting, data and administrative processes and principles
Ability to handle medical records discreetly.
Time-management skills.
Ability to multi-task and perform well in stressful situations.
Exceptional people skills for liaising with patients, healthcare providers, specialists, clinic staff and the public.
Excellent written and verbal communication skills.
Exceptional organizational skills to ensure that quality services are provided.
Competency with computer-based healthcare administration systems.

Education & Experience:

High School Diploma or equivalent required
Two years or more administrative/clinical experience in a medical practice setting

Benefits for Full Time Positions:

401(k) retirement plan along with employer match
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Paid Time Off
Employee Assistance Program
Education Assistance
Company Paid Life Insurance
Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)