Medical Outreach & Support Representative
Do you love helping people and have a friendly, confident phone voice?
Join our team as a Medical Outreach & Support Representative and play a real role in connecting patients with the care they need.
No healthcare background? No problem — we provide full paid training and give you the scripts, tools, and support to succeed from day one.
Why You'll Love This Role
- Make a genuine difference — every call you make helps someone access care.
- Paid, structured training and onboarding — you'll never be thrown in without support.
- Clear scripts and workflows so you always know what to say.
- Real career growth into healthcare administration and patient services.
- A supportive team culture that values compassion, patience, and professionalism.
What You'll Do
- Make outbound calls to patients and prospective patients about available healthcare services.
- Schedule appointments, send reminders, and follow up to keep patients on track.
- Help people find and connect with the right medical or community resources.
- Explain services clearly using approved scripts and information.
- Check in with patients to confirm they received the help they needed.
- Keep accurate, detailed records of every call, appointment, and referral.
- Bring warmth and empathy to every conversation.
- Know when to loop in a supervisor or healthcare professional for clinical questions.
- Protect patient privacy and follow all confidentiality and compliance policies.
- Hit call, documentation, and follow-up goals — and take pride in doing it well.
What You Bring
- High school diploma or equivalent preferred.
- A clear, professional, and compassionate phone manner.
- Strong listening skills and genuine care for the people you're calling.
- Comfort with a high volume of outbound calls.
- Ability to follow scripts and workflows with strong attention to detail.
- Basic computer skills and willingness to learn new systems quickly.
- Reliability, independence, and a commitment to confidentiality.
- No prior healthcare experience needed — we'll train you!
Bonus Points For
- Experience in customer service, call centers, scheduling, or administrative support.
- Bilingual or multilingual communication skills.
- Familiarity with CRM, scheduling, or electronic health record (EHR) systems.
What We Offer
- Comprehensive entry-level training and onboarding.
- Hands-on experience in healthcare outreach and patient support.
- The tools and resources you need to succeed on every call.
- A clear path for growth within healthcare administration and patient services.
Ready to start a career where every call counts? Apply today!