Medical Receptionist, Bilingual

Are you a Care Support representative seeking an opportunity to make a difference in patient care? At Jewish Family Service of Dallas, support at every turn isn’t just a tagline, it’s what we do.

If you’re looking for a mission-driven organization where you can make patients feel welcome providing outstanding support and play a key role in our mission to provide effective and accessible whole-person care that promotes lifelong self-sufficiency and well-being for the Greater Dallas community this may be the right opportunity for you!

What you’ll do:

Position Summary

The Medical Receptionist is responsible for assisting providers of care in the family practice clinic. This position ensures quality service and delivery of care to patients and maintains the service delivery environment. This environment will be clean, well maintained, and the patients are treated with excellence in customer service. This position supports, promotes and furthers our goal of providing the highest standards of culturally relevant and sensitive professional service consistent with our mission.

What You'll Do

1. Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
2. Collects client payment and records into practice management system
3. Ensures that customer calls are answered promptly and courteously and routed appropriately
4. Protects patient’s rights by maintaining confidentiality of medical, personal, and financial information
5. Processes patient document filing and retention of records
6. Ensures reception and waiting areas are kept clean and de-cluttered
7. Performs billing activities as per policy
8. Processes patient referrals, as directed by providers
9. Responds to patient questions and routes to appropriate resource
10. Coordinates and processes medical records requests.