Medical Receptionist

As the first and last point of contact for patients, Medical Receptionists are the face of the practice and play a critical role in shaping the patient's experience. They create a welcoming, professional, and compassionate environment while ensuring efficient scheduling, accurate patient information, and seamless communication between patients and clinical staff. Through exceptional customer service, attention to detail, and a commitment to confidentiality, Medical Receptionists help build patient trust, support operational excellence, and contribute to the overall success and reputation of the practice.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver a professional, welcoming patient experience from arrival through departure.
• Ensure provider schedules are optimized to support patient access, productivity, and operational efficiency.
• Facilitate timely communication and resolution of patient inquiries, requests, and concerns.
• Maintain accurate patient information, documentation, and records to support quality care and compliance.
• Verify coverage and collect patient financial responsibilities to support revenue cycle integrity.
• Coordinate effectively with clinical and administrative teams to ensure seamless patient care.
• Ensure patient visits are prepared and processed efficiently, minimizing delays and disruptions.
• Maintain an organized, professional front office environment that reflects Dermio Dermatology's standards.
• Contribute to the achievement of Dermio Dermatology's mission, vision, values, and patient service goals