Medical Receptionist Float

PRIMARY FUNCTION

Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

ESSENTIAL FUNCTIONS OF THE JOB

This list may not include all of the duties that may be assigned.

Answer incoming calls in a courteous & professional manner

Screen calls

Receive and convey messages electronically, in writing and verbally

Schedule appointments according to office scheduling policies
Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
Assist with chart retrieval, set up new patient chart/ EHR chart

Ensure lab results, physician’s reports, day sheets are properly placed

Scan, upload and distribute chart documents in document manager

Check-in/ Check-out patients in a timely manner

Print debit tickets

Mark patients accordingly in Patient Tracking System

Follow PA policy related to cashier functions

Check balances and credits

Collect co-pay and/or payments according to insurance plan

Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.

Verify Insurance

Ability to update medical record and computer system with new information

Post charges and payments

Match procedures with correct diagnosis

Reconcile charges & payments

Complete referral authorization requests & provide patients with referral information
Sort and deliver mail, medical records and other correspondence
Maintain work area and lobby in neat and orderly manner
Participate in staff & educational meetings

PERFORMANCE REQUIREMENTS

Education:

High School Diploma or equivalent

Licensure:

None

Knowledge, Skills & Abilities:

Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.

Experience:

Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.