Medical Receptionist
Posted Updated
Description
A busy private practice in Cape Town's Southern Suburbs is looking for a friendly, organised receptionist to be the first point of contact for patients. You will support the smooth day-to-day operation of reception, manage patient enquiries and appointments, and keep patient records accurate and confidential.
MAIN OUTCOMES:
- Every patient welcomed warmly and every enquiry handled promptly
- A well-managed, accurate appointment diary
- Complete, up-to-date and confidential patient records
- Payments processed correctly and a front desk that runs smoothly
KEY RESPONSIBILITIES:
- Welcome patients and manage reception enquiries
- Answer calls and respond to emails and WhatsApp messages
- Book, reschedule and confirm appointments
- Register new patients and accurately capture intake forms
- Update patient information and maintain electronic records
- Process payments and issue receipts
- Scan, upload and file patient documentation
- Support the Practice Manager with general admin and daily operations
- Maintain patient confidentiality and professional communication at all times
Requirements
KNOWLEDGE AND EXPERIENCE:
- Matric / Grade 12, or equivalent work experience
- At least 1 year of reception, admin or customer service experience preferred
- Reliable transport to get to work
- Clear, confident written and spoken English (Afrikaans will be an advantage)
- Computer and basic data entry skills, and willingness to learn new systems
- A friendly, professional and well-organised manner
- Strong attention to detail
- Ability to multitask in a busy environment
- Reliable, punctual and willing to learn
Advantageous
- Previous medical reception or switchboard experience
Benefits
- A role in a respected and growing private practice
- Training provided, a supportive professional environment and potential for a permanent position