Medical Receptionist

Working as part of our busy and talented team and taking the lead in front of the reception house, this is a key role in our practice and in our patient experience.

Main Duties and Responsibilities:
• To meet and greet patients and visitors to practice in a friendly and courteous manner
• Ensure patients are checked in and all essential documentation is completed and confidentially filed
• Answer all incoming calls and deal with queries as appropriate
• Responding to patient and client requests and directing them to the appropriate person
• Scheduling appointments for patients, doctors and nurses using our internal systems
• Prepare and update patient lists and extract patient notes when required
• Filing of medical notes, letters, test results and other correspondence
• Register new patients on the computer system
• Ordering office supplies, stationery & equipment
• Opening and distribution of post
• Understand the usage of the practice email and internet system
• Assist in the opening, closing, and securing of the building at the start and end of the working day
• Support the administration function in a range of duties
• Supporting Physicians with queries
• Other related duties commensurate with the role and the qualification as requested from line manager


• Deal with your work in a confidential, polite, and professional manner
• Excellent communication skills, both written and verbal
• Excellent IT skills including all MS Office packages
• Strong time management skills
• Work well as part of a team to provide quality service
• Work with great accuracy and attention to detail when dealing with all patient records
• Able to work in a self-directed manner and is motivated and enthusiastic
• Ability to be flexible as and when required, have a “can do” attitude