Medical Receptionist

Now Hiring: Receptionist

Join Our Healthcare Team!

Ozark Total Healthcare is seeking a friendly, professional, and dependable Receptionist to serve as the first point of contact for our patients and visitors. The ideal candidate will provide excellent customer service, maintain an organized front office, and assist with the daily administrative operations of our healthcare facility.

We are looking for someone who is detail-oriented, communicates effectively, and enjoys helping others in a professional healthcare environment.

Essential Job Responsibilities

• Greet patients and visitors in a friendly, professional, and welcoming manner.

• Answer incoming telephone calls, direct calls to the appropriate departments, and take accurate messages.

• Schedule, confirm, and reschedule patient appointments as needed.

• Check patients in and out and assist with registration procedures.

• Verify and update patient demographic information, contact information, and insurance details as assigned.

• Collect, review, and organize patient registration paperwork.

• Maintain accurate patient records and enter information into the electronic medical record (EMR) system.

• Direct patients to the appropriate offices, departments, or healthcare providers.

• Assist with patient inquiries and communicate questions or concerns to the appropriate staff members.

• Handle incoming and outgoing mail, faxes, and other correspondence.

• Maintain an organized reception area and ensure the front office remains clean and professional.

• Protect confidential patient information and comply with HIPAA privacy requirements.

• Follow established office procedures and maintain a high standard of customer service.

• Assist with general clerical and administrative duties as needed.

• Perform other duties as assigned.

Qualifications and Requirements

• High school diploma or equivalent required.

• Previous receptionist, clerical, or customer service experience preferred.

• Healthcare or medical office experience preferred but not required.

• Strong verbal and written communication skills.

• Professional telephone etiquette and customer service skills.

• Basic computer skills, including data entry and Microsoft Office applications.

• Ability to learn electronic medical record systems and office procedures.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and work effectively in a busy environment.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Dependable, punctual, and able to work cooperatively with patients, visitors, and staff.

Ideal Candidate

The successful candidate will be approachable, organized, and professional, with a genuine desire to help patients and support the healthcare team. The ability to remain calm, courteous, and efficient while handling multiple responsibilities is essential.

Why Join Ozark Total Healthcare?

Become part of a team committed to providing quality healthcare and excellent service to our community. As a Receptionist, you will play an important role in creating a positive experience for patients from their first point of contact.