Medical Receptionist - Part Time

Summary: Responsible for registration of patients to receive service (patient check in), entering charges for services rendered to patients after visit is completed (patient check out), and preparing for close of business day by performing the following duties.

Essential Duties and Responsibilities include the following:

· Greet patients as they enter our system of care.

· Collect, verify and enter patient demographic and insurance information into the computer system.

· Verify and/or update patient demographic and insurance information.

· Prepare/create new patient paperwork and account in EMR for patients, including any new consent forms.

· Collections of insurance co-pay by cash, check or credit card. Issue receipt for cash payment or at patient request on other payment forms.

· Communicate time delays to patients and reassure patients when necessary.

· Collect encounter forms from patients as visit concludes.

· Schedule return appointment as indicated.

· Arrange for the retrieval of patient’s paper chart as necessary for appointments.

· Follow up on any appointment confirmations not received from the automated system.

· Prepare any forms necessary for the next day’s appointments.

· Answer telephone calls and schedule/reschedule appointments.

· Handle medical record inquiries (medical records line, in person requests, etc.)

· Retrieve reports, prescription requests, etc. from fax and/or mail, attach to correct patient and direct to pertinent provider.

· Direct patient calls to the appropriate nurse/MA for triage when necessary.

· Take telephone messages as needed and direct to appropriate individual.

· Attend to miscellaneous needs of patients presenting to check in windows, i.e. picking up referrals, prescriptions, copies of medical records, etc.

· Assist with filing and other co-workers as time permits.

· Prepare office and building for closure, lock doors, set alarm, etc.

· Maintain the highest level of confidentiality of all patient and business information. Observe HIPAA regulations.

· Attend regular Staff Meetings.

· Interpret and comply with department and company policies.

· Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty assigned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma or Equivalent.

Experience: Previous experience in a medical office setting is preferred.

Reasoning Ability: Must be able to prioritize duties in a fast paced medical office and communicate/reason with disgruntled patients and the public in general.

Computer Skills: Data entry skills required. Knowledge of basic computer skills. EMR experience helpful.

Other Skills and Abilities: Multi-tasking capability, excellent telephone communication skills and familiarity with office machines preferred. Medical terminology and medical coding skills preferred.

Physical Demands: The physical demands here are representative to those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to move about quickly in a busy, fast-paced office environment. Must be able to bend, stoop, reach above the shoulder level, stand and sit for periods of time, carry charts to various sections of the building. Employee will need to be able to lift up to 20lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is busy, fast-paced, energetic and customer/patient friendly. A clean, neat well-maintained personal workspace is essential.