Medical Receptionist
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Description
PriMED Physicians is one of Dayton’s largest and fastest growing independent medical groups. PriMED has medical offices located throughout the Dayton area. Each office is staffed with a team of compassionate professionals that focuses on our mission to provide exceptional comprehensive health care to our patients. We are doctors, nurse practitioners, nurses, medical assistants, and office staff who share the common philosophy of providing the best care for you and your family.
We are currently seeking a Full-Time Medical Receptionist to join PriMED’s Pediatric Office in Beavercreek, Ohio.
Receptionist Position Summary
The Front Office Receptionist is key to promoting high-quality customer service and ensuring smooth front desk operations in the practice. This role serves as the first point of contact for patients and visitors, managing patient registration, scheduling appointments, check-in and check-out, handling administrative tasks, and supporting financial processes.
The Receptionist is expected to maintain effective communication with physicians, practice management, co-workers, patients, and external vendors. The receptionist must uphold the mission and philosophy of PriMED Physicians and ensure compliance with all policies and regulations.
Receptionist Required Skills & Competencies
- Customer Service Excellence: Ability to provide a welcoming, professional, and patient-centric experience.
- Communication: Strong verbal and written communication skills, with the ability to relay information accurately.
- Multitasking: Capable of handling multiple priorities in a fast-paced environment.
- Financial Acumen: Basic understanding of medical billing, payment collection, and office expense monitoring.
- Scheduling & Coordination: Knowledge of medical appointment scheduling best practices and patient workflow management.
- Administrative Proficiency: Ability to use electronic health record (EHR) and practice management (PM) systems, manage records, and ensure compliance with HIPAA.
- Problem-Solving: Ability to identify and resolve patient and operational issues effectively.
- Professionalism & Confidentiality: Adherence to HIPAA regulations and workplace ethics.
Receptionist Duties & Responsibilities
Patient Services & Front Desk Operations
- Greet and assist patients and visitors in a courteous and professional manner.
- New Patient Registration
- Patient Full Name and DOB
- Contact Information
- Insurance Information
- Demographics
- Check-in patients:
- Verify and update insurance and demographic information.
- Ensure all required forms are completed.
- Collect and process copays and outstanding balances.
- Monitor waiting area and communicate delays or issues to clinical staff.
- Answer multi-line phone calls within 3-4 rings and professionally:
- Transfer calls to the appropriate staff.
- Take and relay accurate messages, including patient details and callback information.
- Schedule appointments following practice guidelines:
- Confirm patient identity using account details and DOB.
- Verify patient contact information and provider details.
- Ensure efficient use of provider schedules and appointment slots.
- Check-out patients:
- Accept appropriate payments and process charges.
- Schedule follow-up visits per provider recommendations.
- Assist with clerical tasks such as filing, scanning, and records management.
- Collect patient financial responsibility at the time of service, including copays, deductibles, and outstanding balances.
- Monitor and balance daily transactions
- Close and reconcile cash and payment batches at the end of each day.
Receptionist Qualifications, Education and Experience
Education & Certification
- High School diploma or equivalent required.
- Certification in Medical Office Administration is preferred.
Experience
- Minimum of one year of experience in a medical office setting preferred.
- Experience handling scheduling, insurance verification, and patient billing is a plus.
Professional Expectations
- Supervision & Teamwork: Ability to work under the direction of the practice manager and physicians.
- Cooperation & Initiative: Willingness to take on additional responsibilities to improve office operations.
- Professionalism: Maintain a friendly demeanor and less than three customer complaints per year.
- Attendance & Punctuality: Arrive on time, adhere to scheduled hours, and comply with attendance policies.
Physical Demands
- Ability to sit, stand, and walk for extended periods.
- Frequent stooping, bending, and reaching to access files and office equipment.
- Ability to lift up to 20 pounds occasionally.
Work Environment
- 90% indoor office environment, occasional outdoor tasks.
- Exposure to standard medical office conditions, including minimal bloodborne pathogen risk.
- Medium risk of eye strain and repetitive motion injuries from computer use.
Materials & Equipment Used
- Multi-line telephone system
- Computer with EHR
- Printer, copier, scanner, and fax machine
- Office supplies and financial processing tools
Additional Notes
- This role requires full access to EHR and PM systems and must comply with all HIPAA requirements.
- The job description outlines key responsibilities but may evolve based on practice needs.
EEO Statement
PriMED Physicians provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by the state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.