Medical Receptionist

Your Role at St John of God Berwick Hospital

We are seeking an enthusiastic and customer-focused Medical Receptionist with private health fund and Medicare/DVA accounting experience to join our Consulting Suites team on a permanent full-time basis.

We welcome applications from candidates with medical reception experience, including those with an accounts background. This role will provide reception, administration, and accounts support as required to ensure the smooth operation of the service.

You will be responsible for being the primary point of contact for Consulting Suites, delivering exceptional reception, switchboard, accounts, and administrative support services to Consultants, Patients, and stakeholders both internally and externally.

This position operates Monday to Friday, with rostered shifts varying between 7:30am and 6:30pm. The successful candidate will work 7.5 to 8-hour shifts as rostered.

The Position

• Computer skills in office packages – Genie, Gentu and Clinic to Cloud Software

• General Medical Receptionist duties and new patient coordination

• Booking appointments

• Invoicing and receipting of accounts

• Medical billing with health funds, bank reconciliation, and Medicare preferred

• Maintain patient confidentiality at all times

• Attend and participate in staff meetings

• Take reasonable care of yourself and others.

• Not to interfere, bypass, or misuse any system or equipment provided for health, safety, and welfare purposes

You will have the ability to prioritise tasks and manage workload effectively using strong time management skills, along with excellent communication abilities. You will also demonstrate a capacity to learn and implement new skills and knowledge quickly and accurately.

You will have experience in a Medical Receptionist role, preferably in Specialists’ rooms and the ability to maintain a high level of professionalism and confidentiality.

To succeed, you will have the ability to prioritise work requirements, work productively within a team environment, and demonstrate excellent customer service, communication, and organisational skills.

For the Accounts Support/Receptionist role, you should also have experience in:

• Medical billing with health funds
• Bank reconciliation
• Medicare (preferred)

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits:

• Salary: $63,245 to $65,027 per annum, plus 12% superannuation

• Permanent full-time position available

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Innovative Professional Development opportunities

• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

For enquiries contact Julie Gould, Consulting Suites Manager, on (03) 8784 5600

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.