Medical Receptionist

Job Title: Medical Receptionist

FLSA Status: Non-Exempt

Job Type: Full Time

Work Locations: Hudson (WI), Maplewood, Roseville, & Remote, when assigned - not guaranteed

Schedule and Work Location

This is a flexible, multi-location position that supports both our front desk and call center operations. The employee will be scheduled to work onsite as a medical receptionist at our Hudson (WI), Maplewood, and Roseville locations based on staffing and business needs. When onsite receptionist coverage is not needed, the employee may be assigned to call center duties, which may be performed remotely.

The schedule, work location, and assigned responsibilities may vary from week to week. There is no guaranteed number of call center or remote workdays. Candidates must be comfortable traveling between all three clinic locations and transitioning between receptionist and call center responsibilities as needed.

Education and Experience:

• High school or equivalent required.
• 3+ years of medical office experience required
• Prior customer service experience required.

Required Skills:

• Knowledge of medical terminology.
• Warm and welcoming bedside manner.
• Exceptional teamwork skills.
• Always maintains professional appearance and demeanor.
• Reliable and dependable.

Job Summary:

As a Medical Receptionist, you will be the first point of contact for patients. Cheerfully greeting and checking in-patients, scheduling patient visits, and acting a liaison between medical staff and patients.

Responsibilities:

• Greets and checks-in patients scheduled visits; registers demographic information and processes payment plans and copays.
• File/scan Medical records and patient correspondents.
• Check all insurance for accuracy, make necessary phone calls.
• Answer all calls timely and with courtesy and direct all calls to appropriate parties.
• Check VM for messages, distribute accordingly.
• Confirm next day appointments are accurate and all information is verified.
• Assist with all incoming fax messages.
• Schedule appointments, accurately and efficiently.
• Preparation of new patient charts.
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Monitor Contact Emails and follow proper protocol.
• Knowledge of services rendered.
• Order office supplies as need.
• Follow HIPAA and OSHA policies.
• Other duties as assigned.