Medical Receptionist

About Company:

West Texas Medical Care is a growing healthcare organization dedicated to providing quality, compassionate, and patient-centered care to the communities of West Texas. With multiple locations serving the Odessa and Midland areas, our team works together to make healthcare accessible, efficient, and personal for every patient we serve.

We believe our employees are an essential part of our success. We are committed to creating a professional, team-oriented workplace where employees are encouraged to grow, take ownership of their roles, and make a meaningful difference in the lives of our patients.

At West Texas Medical Care, we value teamwork, accountability, professionalism, compassion, and excellent patient service. Whether working directly with patients or supporting our clinical and administrative operations, every team member plays an important role in our mission.

We are always looking for motivated individuals who are ready to grow with our organization and become part of a team committed to serving our community.

About the Role:

The following position is for our Midland location.

The Medical Receptionist serves as the vital first point of contact for patients and visitors within a healthcare facility, ensuring a welcoming and efficient experience. This role is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records with confidentiality and professionalism. A key outcome of this position is to facilitate smooth communication between patients, healthcare providers, and insurance companies, thereby supporting the overall operational flow of the medical office. The Medical Receptionist also plays a crucial role in verifying health insurance information to ensure proper billing and reduce claim denials. Ultimately, this position contributes significantly to patient satisfaction and the effective administration of healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a medical setting.
• Basic knowledge of health insurance terminology and processes.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification in Medical Reception or Medical Office Administration.
• Experience with medical billing and coding.
• Familiarity with HIPAA regulations and patient privacy standards.
• Ability to speak multiple languages.
• Advanced proficiency in scheduling software and office management tools.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries regarding services, appointments, and insurance coverage.
• Collect and process patient co-payments and maintain accurate financial records.
• Coordinate with insurance providers to verify coverage and assist in resolving billing issues.
• Maintain confidentiality of patient information in compliance with HIPAA and other regulations.
• Prepare and organize patient charts and documentation for healthcare providers.
• Assist with administrative tasks such as filing, faxing, and managing correspondence.

Skills:

The required skill of health insurance knowledge is essential for verifying patient coverage and facilitating accurate billing, which helps prevent claim denials and delays. Strong communication skills enable the Medical Receptionist to effectively interact with patients, healthcare providers, and insurance representatives, ensuring clear and professional exchanges. Proficiency with electronic health record systems and scheduling software allows for efficient management of appointments and patient data. Preferred skills such as familiarity with HIPAA regulations ensure that patient information is handled securely and in compliance with legal standards. Additionally, organizational and multitasking abilities are critical for managing a busy front desk environment while maintaining attention to detail and providing excellent customer service.