Medical Records Assistant - Receptionist
Posted
Description
Resolve West Allis is seeking a dependable, organized, and professional Medical Records Assistant / Receptionist to support daily administrative and front-office operations. This position plays an important role in creating a welcoming environment for patients and visitors while helping maintain accurate, organized, and confidential medical records.
The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a commitment to providing professional and courteous service. Candidates with previous experience in reception, medical records, healthcare administration, or a similar administrative role are encouraged to apply.
Essential Duties and Responsibilities
The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a commitment to providing professional and courteous service. Candidates with previous experience in reception, medical records, healthcare administration, or a similar administrative role are encouraged to apply.
Essential Duties and Responsibilities
- Greet and assist patients, visitors, and staff in a friendly and professional manner.
- Answer incoming phone calls, direct calls to the appropriate individuals, and relay messages as needed.
- Schedule appointments and assist with general administrative and clerical duties.
- Maintain, organize, and update medical records and patient documentation.
- Perform data entry, filing, scanning, copying, and document management.
- Verify and update patient information to support accurate recordkeeping.
- Handle sensitive and confidential information in accordance with applicable privacy requirements and organizational policies.
- Assist with day-to-day reception and front-office operations.
- Communicate effectively with team members to support efficient office workflow.
- Maintain an organized, professional, and welcoming reception area.
- Perform other related administrative duties as assigned.
Qualifications and Requirements
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Basic computer proficiency and familiarity with standard office equipment.
- Ability to maintain confidentiality when handling sensitive information.
- Strong customer service skills and a professional demeanor.
- Ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a busy environment.
- Ability to work independently and collaboratively as part of a team.
- Dependability and availability to work the required weekday and weekend schedule.
- Previous experience in medical records, reception, healthcare administration, or a similar role is preferred.
Work Schedule
- Weekday shifts: 7:00 AM–4:00 PM
- Weekend shifts: 8:00 AM–4:00 PM
- Weekend coverage is required either every weekend or every other weekend, depending on the agreed schedule.
- Flexibility in hours is available.
- Full Time or Part Time availability
Candidates should be comfortable discussing their availability during the interview process.
Compensation
Compensation
- Hourly rate: $21.00–$25.00, based on relevant experience and qualifications.
Ideal Candidate
The ideal candidate is reliable, detail-oriented, professional, and comfortable interacting with patients and visitors. They understand the importance of accurate documentation, confidentiality, effective communication, and dependable administrative support in a healthcare environment.
The ideal candidate is reliable, detail-oriented, professional, and comfortable interacting with patients and visitors. They understand the importance of accurate documentation, confidentiality, effective communication, and dependable administrative support in a healthcare environment.