Medical Records Clerk/Receptionist

Arcturus Healthcare is seeking a dependable, organized, and detail-oriented Medical Records Clerk/Receptionist to join our team. This entry-level position is an excellent opportunity for an individual interested in beginning or building a career in healthcare.

The Medical Records Clerk/Receptionist is responsible for maintaining accurate and organized patient records, scanning and indexing medical documentation, processing medical record requests, and providing professional front-desk and reception support. The successful candidate will be comfortable working with confidential information, have strong attention to detail, and be able to work efficiently in a fast-paced medical office environment.

Essential Duties & Responsibilities

Medical Records Responsibilities

• Maintain, organize, and update electronic and paper medical records.
• Scan, upload, and accurately index medical documents into the electronic medical record (EMR) system.
• Verify that documentation is filed correctly and associated with the appropriate patient record.
• Process medical record requests in accordance with company policies, HIPAA, and applicable privacy requirements.
• Retrieve and distribute medical records and documentation as requested.
• Review records for completeness, accuracy, and proper filing.
• Identify missing, incomplete, or incorrectly filed documentation and take appropriate action.
• Assist with filing, copying, faxing, and other administrative duties within the Medical Records Department.
• Communicate with clinical and administrative staff regarding medical record requests and documentation needs.

Reception & Patient Support Responsibilities

• Greet patients and visitors in a friendly, professional, and courteous manner.
• Check patients in and verify demographic and other necessary patient information.
• Schedule and assist with coordinating patient appointments as needed.
• Respond to routine patient questions and direct clinical or medical questions to the appropriate staff member.
• Maintain a professional and welcoming reception area.
• Provide coverage and assistance to other front-office staff as needed.

General Responsibilities

• Maintain patient confidentiality and handle protected health information (PHI) in a professional and appropriate manner.
• Follow all HIPAA requirements and company policies related to the privacy and security of patient information.
• Maintain an organized, clean, and efficient work area.
• Demonstrate professionalism and excellent customer service when interacting with patients, visitors, providers, and coworkers.
• Meet department deadlines and maintain accurate work.
• Work collaboratively with clinical, administrative, and front-office staff.
• Perform other duties as assigned.