MEDICAL REGISTRATION SPECIALIST

Job Title

Medical Registration Specialist

Department

Medical Registration

Reports to

Site Manager

Status

Part Time/Non-Exempt - Saturdays only

Position Summary

Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments.

This position is Saturdays only- Shift Hours are 7:45 AM to 4:00 PM

Detailed Responsibilities

• Greets and directs patients and visitors.
• Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
• Verifies patient’s appointments and time upon registration.
• Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s records.
• Works closely with billing and scheduling departments for patient insurance verification.
• Collect co-pays, deductibles and inquire on previous balances.
• Assists with other medical office needs, including scheduling, telephone inquiries and taking payments.
• Operates a personal computer and appropriate software packages or its equivalent.
• Assist in requests for medical records.
• Meet productivity, quality/accuracy and collections benchmarks.
• Flexible to work at multiple locations and different shifts.
• Performs other related duties as assigned or requested.

Specific Job Knowledge, Skill, and Ability

• Excellent telephone skills and etiquette.
• Ability to answer phone calls from patients, referring physicians and staff.
• Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files.
• Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors.
• Communicate effectively with all departments about patient needs
• Assist coworkers with all registration tasks and patient needs/requests.
• Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient.
• Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress.
• Must be able to multitask in a very busy environment while maintaining attention to detail.
• Is consistently at work and on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Maintains confidentiality

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities