Medical Scheduling Manager
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Medical Scheduling Manager
Job Summary
The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.
Key Responsibilities
- Acting as an information source and answering the Medical Schedulers' questions, assigning tasks, following up, and giving instructions as needed.
- Attending to, following up, and resolving customer complaints and questions.
- Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
- Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
- Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
- Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
- Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
- Communicating solutions, successes, and opportunities to the Director of Operations.
- Practicing and ensuring compliance with all True Health's policies and procedures.
- Ability to work well with people
- Ability to work under pressure
- Contributes to achievement of company objectives
- Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
- Other responsibilities as assigned
Essential Functions
- Problem Solving
- Customer Service
- Verbal Communication
- Written Communication
- Leadership
- Professional Judgement
- Planning/Organizing
- Quality Control
- Adaptability
- Initiative
- Administration/Operations
- Managerial Skills
Minimum Qualifications
- Education:
- Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
- High School Diploma or equivalent, Required
- Experience:
- Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
- Minimum of 2 years of professional experience working in customer service, Preferred
- Bilingual in English, Spanish, or Creole, Preferred
- Licenses or Certifications: Not Applicable