Medical Scheduling Supervisor (53308)

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full-time Medical Scheduling Supervisor. Redwood Coast PACE — a Program of All-inclusive Care for the Elderly — is a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical, social, nutritional, rehabilitation, and support services for eligible adults. At Redwood Coast PACE, the goal is to help people stay as healthy and independent as possible. Because their health is monitored on a regular basis, many PACE participants report fewer health crises and better overall health.

The schedule for this position is Monday through Friday, 8 am to 5 pm.

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JOB SUMMARY: Under the direction of the Assistant Director of PACE, responsible for oversight of Redwood Coast PACE Medical Scheduling operations, including direct supervision of the Medical Schedulers and Medical Records Coordinator. Responsible for development of policies, procedures, and development of scheduling and records.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develop, implement, and manage efficient scheduling processes for all medical services within the PACE program, including physician appointments, specialist referrals, and ancillary services.
2. Oversee a team of medical schedulers, providing direct supervision and performance feedback.
3. Collaborate with the Interdisciplinary Team (IDT) to understand participant needs and ensure timely access to necessary care.
4. Work with transportation department to coordinate logistics and ensure participants arrive for appointments on time.
5. Maintain accurate and up-to-date scheduling records using electronic health record (EHR) systems.
6. Monitor key scheduling metrics and identify areas for improvement.
7. Develop and implement strategies to address scheduling challenges and bottlenecks.
8. Ensure adherence to all regulatory guidelines and best practices for healthcare scheduling.
9. Stay up to date on changes to PACE program requirements and adapt scheduling processes accordingly.
10. Supervise the daily activities of the medical records department, including filing, coding, retrieval, and release of information.
11. Implement and maintain effective systems for medical record storage and retrieval.
12. Stay up to date on current regulations and best practices for medical recordkeeping in PACE programs.
13. Train and mentor medical records staff on proper procedures and protocols.
14. Liaise with other departments, such as nursing and social work, to ensure seamless communication regarding participant medical records.
15. Prepare reports and data analysis related to medical records.
16. Identify and implement process improvements to enhance efficiency and accuracy in medical recordkeeping.
17. Attends all required leadership meetings and trainings.
18. Acts in a manner consistent with agency values.