Medical Secretary

JOB RESPONSIBILITIES:

Responsible for scheduling post-operative follow up appointments, surgeries and procedures, while professionally representing Parkway Surgery Center to the public ensuring professional and courteous communications. To ensure that all duties assigned are done in a timely manner and to participate in patient care.

Perform the following duties on a daily basis or as needed.

• Demonstrate awareness of patients’ concerns and a willingness to address them.
• Follow OSHA and HIPAA Standards.
• Ensure patient’s safety and comfort.
• Coordinate and schedule surgeries and procedures as designated by referring physicians.
• Schedule mutually acceptable appointment dates for patients and physicians using computerized scheduling system.
• Interact with patients, physicians, and other staff both within the surgery center and at physician practices providing accurate, timely, and responsive information.
• Coordinate processes and route all paperwork as required to meet the physician and facility requirements.
• Establish and maintain effective working relationships and professional demeanor with physicians, staff, managers, and vendors. Works as a team member within the surgery center.
• Ensure efficient, professional, and courteous telephone and email communications. Demonstrates courtesy and helpfulness toward patients and their families.

• Scan any files required to appropriate physician offices
• Managing all cancellations by patients (anesthesia cases and topical)
• Assisting with chart prep
• Assisting with calling patients the day prior to surgery with surgical times and instructions
• Maintaining communication with families and physicians
• Follow all written policies and procedures of the surgery center.
• Performs special projects as directed and other duties as assigned.

High school graduate with one year experience in a medical office or healthcare setting. Understanding of medical terminology required. Experience with medical software required. Must possess strong interpersonal skills and the verbal ability to discuss minor aspects of surgery and personal matters with patients or their representatives. Person with good organizational skills and pleasant personality for handling telephone and patient contact desired.