MEDICAL STAFF PROGRAM DIRECTOR

SIHB Core Competencies

Core Competencies are foundational commitments within our INDIGIKNOW MODEL and skills that all Seattle Indian Health Board (SIHB) staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and the community. We demonstrate empathy among each other and with those we serve, and transparency in our decision-making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Medical Staff Program Director, in addition to performing the role of a clinical pharmacist, oversees planning, development, supervision, and day-to-day operations of the clinical pharmacy team. Provide direct supervision of the care team managers (clinical pharmacists), working directly with the medical director to implement clinical policies and workflows, support staff, and help organize and supervise ongoing training of clinical pharmacists, medical assistants, and care coordinators. Ensures the team collaborates effectively with a multidisciplinary care team by leading clinical pharmacy services and medical staff program development. Coordinates efforts between the clinical team(s) and relevant SIHB departments. Ensures compliance with all legal, regulatory, and funder requirements. Provide direct patient care via nurse care manager coverage for the care teams.

Organizational Structure/Reporting Relationships: This position reports directly to the Medical Director and is a member of the Medical Division. Supervises Clinical team managers.

Organizational Responsibilities

• Holds Indigenous values and practices with respect and integrity
• Hold self accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented.
• Actively participates in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to sharing laughter, and acknowledge differences in skills and opinions, all while keeping others’ best interests in mind.
• At SIHB, we refer to our customers as relatives. Our relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Job Responsibilities

• Provide and model high-quality, culturally attuned direct patient care; maintaining and applying current knowledge in clinical pharmacy practice and standards.
• Perform comprehensive disease state management services, including education, counseling, and active management of medications and disease states.
• Act as an educational and consultation resource to medical staff, pharmacy staff, and medical team members for primary care pharmacy and specific assigned disease states.
• Oversee clinical pharmacy’s interdepartmental collaboration, including medical, grants, and data. Assist with data, reports, and proposals as required by funding sources.
• Supervise the clinical pharmacy team.
• Oversee the development of policies, procedures, and guidelines for clinical pharmacy services.
• Provide day-to-day supervision and coaching for care team managers (CTMs) and other medical support staff. Act as a float clinical pharmacist, rotating through care teams as needed for clinical and managerial support.
• Implement and model standards of care and our Indigenous Knowledge Informed System of Care under the direction of the medical director.
• Assist medical leadership in ensuring that the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards are followed. Ensure staff functions within safety, infection control, emergency and equipment guidelines.
• Facilitate communication and implementation of new initiatives between leadership and medical support staff. Leads CTM and clinical support staff meetings.
• Complete timesheets, leave requests, annual evaluations, and employee development for the care team manager team and supports the care team manager team in completing these tasks for the medical support team.
• Lead and participate in recruitment, orientation, and staff retention activities for CTMs and medical support staff. Acts as the point of contact for Workforce Development with clinical staff learners.
• Facilitate and model effective interdisciplinary collaboration related to patient (relative) care and team operations. Works with the operations team on staff scheduling and clinical workflow, and the purchasing team on medical supplies and equipment.
• Oversee and actively participate in internal quality improvement, including but not limited to ensuring incident reports are completed, following up on incident reports and customer service issues. Works with medical leadership to enact system improvements.
• Other job-related duties as assigned.

• PharmD Degree
• Board Certification or willingness to obtain when eligible
• Completion of an accredited residency or relevant clinical experience
• Valid license as a registered pharmacist in the state of Washington
  

Work Environment: SIHB operates on a 4x10 (4 days per week, 10 hours per day) work schedule with occasional extra hours for events Saturday clinic and to meet deadlines.