Medical Support Assistant (Advance)

This position is in the Veterans Administration (VA), Veterans Health Administration (VHA), at the Charles George VA Medical Center (VAMC) in Community Care Service. The Advanced Medical Support Assistant (AMSA) performs clerical/administrative work supporting the care and treatment of Veterans in Community Care Services.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties and responsibilities include, but not limited to: Initiates and carries out a variety of administrative and technical duties. Provides administrative support to coordination of patient care and appointments and logistical factors associated with patient care such as coordination of care between Asheville VAMC, community based clinics, and outside facilities. Serves as liaison between referring provider, community provider between VA's for traveling Veterans. Serves as the Veteran's clinical main point of contact for community care and traveling Veterans/families and provides Veteran/care/care provider education related to consults or follow-up activities. Perform clinical review of consults using utilization management principles including evidence- based medical, Interqual criteria, pre-appointment requirements and/or local guidance. Conducts a comprehensive case management assessment within specific Veterans populations and post appointment follow- up to identify future needs. Directs and facilitates scheduling of VA and community care appointments Work Schedule: Monday- Friday 8:00am- 4:30pm Telework: May be available on an ad-hoc basis. Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.