Medical Support Assistant (Advance)

The Primary Purpose of this position is: To perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities. The Organizational Location of the Position is: Health Administration Service, VA North Texas Health Care System (VANTHCS).

Duties include but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Recommends changes to existing clinic procedures based on current administrative guidelines. Utilizes numerous advanced patient systems in support if multiple clinics involved in interdisciplinary coordinated care delivery models. Coordinates with the patient care team to review clinic appointment availability to ensure that the clinic schedules are closely monitored to effectively support the needs of clinic and adjust as necessary. Processes incoming patient secure messages through My Heathy Vet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up the patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequence of the work to meet the patient needs. Identifies incomplete encounters and communicates findings to providers; as needed; enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Schedules, cancels, reschedules, follow-up and/or consult appointments. Processes emergency and non-emergency transfers to other VA facilities or private hospitals. Monitors, request, scan, and updates patients' insurance information via insurance buffer software (ICB-NTX-live) and or the pre-registration program. Verifies, updates and confirms current demographic information, and use of Integrated Scheduling System (ISS) and/or Veterans Health Information and Technology Architecture (Vista) software packages-preregistration menu when patient's check in for their scheduled or unscheduled appointments. Resolves informal complaints and responds to requests for non-technical information such as subjects of status of reports/laboratory work, suspense dates, hours of operation, how to complete various medical forms, ect. Provides comprehensive on the job training to new and existing staff in their respective area of responsibility as needed. Establishes and maintains office records and information, files of various types that may be needed. Uses word processing software to execute several office automation functions such as storing and retrieving electronics documents and files; activating printers; inserting and deleting texts, formatting letters, reports and memoranda; and transmitting and receiving email. Uses the Veterans Health Information and Technology Architecture (Vista), Computerized Patient Record System (CPRS), and VBMS/CAPRI to access information in the facility computer system. Other duties as assigned. Work Schedule: Monday - Friday 7:00am-3:30pm, 7:30am-4pm, or 8:00am-4:30pm, based on needs of Service Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 50525F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.