Medical Support Assistant (Advanced)-Rehabilitation and Extended Care-Outpatient Services

The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model in Rehab and Extended Care (REC). Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community care resources.

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: The AMSA develops and/or maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and community providers (e.g., communicate with community medical facilities; release appropriate medical information to community providers, collaborate with the patient and VA Care team; notify patients or community partners of approved care; develop and manage a tracking systems to improve workflow efficiencies.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up tasks; ensures accurate preparation and processing of procurement documents, oversees recreation food and supply ordering, and maintains detailed documentation to support budget oversight for Contract Nursing Home (CNH) operations. The incumbent independently resolves administrative issues, interprets procedural guidance, monitors financial data, encounter creation/supporting the Electronic Heath Record workflow and readiness efforts in the REC Outpatient areas (RT, CNH, etc.). Performance is judged in terms of overall effectiveness of the operation through broad general objectives and REC Outpatient metrics, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary care delivery model. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level. Work Schedule: Monday-Friday 7:30am-4pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.