Medical Support Assistant (Advanced)
The incumbent serves as a Medical Support Assistant (Advanced) in the Health Benefits Section of Health Administration Service and works at a two-divisional teaching hospital affiliated with the University of Kentucky Medical Center at the U.S. Department of Veterans Affairs Medical Center. lncumbent will serve an advisor and subject matter expert regarding certain VHA benefits; verify veteran's eligibility status, processing enrollment applications, etc.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but not limited to: Serves as advisor and subject matter expert regarding certain VHA benefits: verify veteran's eligibility status, processing enrollment applications, written correspondence related to enrollment, financial assessment addressing eligibility issues, performing on-line updates to veteran information, and managing correspondence and data. Conducts interviews of Veterans in-person or by telephone and carefully reviews supporting documentation for authenticity, clarity, and completeness in order to maintain the integrity of the VA patient or eligibility databases. Responsible for accurate registration and entry of financial/means testing information for new and existing patients. Initiates appropriate actions to clarify vague or ambiguous information. Ensures the proper Veterans Health Administration Plan (VHAP's) and any manually added Carve-out VHAPs are accurately entered into the Veterans Enrollment System (VES) for patients, collaterals, and Employees. Advises Veterans of their entitlement to various medical benefits and thoroughly counsels the applicant regarding co-payment requirements for pharmacy and inpatient or outpatient care. Orients facility staff relative to administrative rules, regulations, procedures, and policies in the capacity of a subject matter expert in the area of Enrollment and Eligibility. Advises veterans on select non-medical benefits of a routine nature and appropriately refers to veterans to information sources when questions concerning benefits of a more complex nature. Manages Vista GuiMail and the daily New Enrollee/Appointment Requested (NEAR) list which require scheduling, follow-ups, cancellations, and/or rescheduling of appointments. Work Schedule: 7:30am - 4:00pm, Monday - Friday Telework: Not Available Virtual: This is not a virtual position. Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position Functional Statement #: 31345F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.