Medical Support Assistant (Advanced)

The Medical Support Assistant (Advanced) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in the VHA Patient Aligned Care Team (PACT). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff, as well as specialty staff and ancillary services.

Functions of the Medical Support Assistant (Advanced) include: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model in PACT, where the PACT model is used and may be required to serve on more than one team. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. He/she is responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Schedules appointments in accordance with current established VA/VHA Directives, Handbooks, policies, and procedures. Scheduling instruction conflicts that cannot be appropriately resolved within teamlet must be elevated to the MSA's supervisor. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. Explains the VA's mandate to collect insurance information for veterans, their families, and other eligible patients. Promotes veteran registration for and utilization of My HealtheVet (MHV). The incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55956F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.