Medical Support Assistant (Advanced)

This position is located at the Cincinnati VA Medical Center. The Advanced Medical Support Assistant (A/MSA) provides specialized and essential technical support that enables physicians, physician assistants, nurses, nursing assistants, and other clinical staff to deliver high-quality patient care.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Duties for the Medical Support Assistant (Advanced) include but are not limited to: - Provides specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model, applying advanced administrative judgment to complex clinical flow processes. - Utilizes a wide range of clinical flow tools and patient systems to support access to care across multiple clinics, specialties, and community care resources. - Reviews clinic appointment availability to ensure schedules are closely monitored, adjusting clinic utilization as necessary to meet patient and clinic needs. - Communicates effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities; assists with coordination during inpatient-to-outpatient transitions and prepares correspondence such as normal lab result notifications. - Manages systems for follow-up care including consults, tests, appointment requests, and other required patient actions to maintain continuity of care. - Processes incoming secure messages through MyHealtheVet, coordinates responses with the care team, and participates in team huddles and meetings to support planning, problem solving, and follow-up patient care. - Identifies incomplete encounters, communicates findings to providers, reinforces plans of care, and enters required information into electronic health records. - Monitors and verifies pre-appointment requirements, validates patient information within patient systems, resolves accuracy issues, and determines whether immediate appointments are required; informs team members regarding shared-care patients across VA facilities or community care. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Other work schedules may be available depending on the needs of the agency. Telework: Not Available Functional Statement #: Multiple

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.