Medical Support Assistant (Advanced)

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensures clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments. The incumbent's work impacts the timely administering aspect of patient care, including: proper eligibility review, timely authorization, ensuring care is scheduled and rendered accordingly.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant position provides clerical and administrative support to the patients and staff; this position is located within the Community Care Office in Robley Rex VA Medical Center. Duties at this level include, but are not limited to: Participates in team chats and email to manage and plan patient care. Contributes as team member, preparing and monitoring various reports as determined. Sets priorities and deadlines, adjusts flow and sequencing of work to meet the team and patient needs. Monitors pre-appointment requirements to assure readiness for patient visit/procedure. Manages electronic wait list to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether patient is vested. Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Responsible for consult management to include scheduling, monitoring, and disposition of new patient consults. Incumbent will also be responsible for the oversight of consult cleanup for facility consults. Attempts to resolve complaints of a local administrative nature and refers other complaints to supervisor. Coordinates and/or schedules patient appointments with other clinics or specialties. Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: Available on ad-hoc basis Virtual: This is not a virtual position. Functional Statement #:41322F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.