Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant provides work relating to the care and treatment of patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services. Incumbent serves as a point of contact for the units, clinics, patient, call centers, CitC, to include but not limited to; scheduling appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the record.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo This is an Open Continuous Announcement and will remain open until September 30, 2026. The initial cut-off date for referral of eligible applications will be August 28, 2026, with subsequent cut-off dates as requests are received. Eligible applications received will be referred as vacancies occur or on an as-needed basis until positions are filled. Duties include but are not limited to: Perform difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model Use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources Recommend changes to existing clinic procedures based on current administrative guidelines Utilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge Communicate with non-VA medical facilities Prepare correspondence to notify patients of normal lab results Manage a system for follow-up care such as consults, tests, etc.) Process incoming patient secure messaging and coordinate with care team as appropriate Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identify incomplete encounters and communicates findings to providers; as needed Assist the team to reinforce the plan of care and self-help solutions Enter appropriate information into the electronic record Monitor pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manage patient systems to verify and validate accuracy and resolve issues Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Inform team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) Work Schedule: Typically administrative in nature (Monday - Friday) but may include Saturday coverage as needed. Individual schedules will be discussed during the interview process and are subject to change based on the needs of the Agency. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Varies dependent on service line and position number Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.