Medical Support Assistant (Advanced)

Greater Los Angeles VA Health Care System is recruiting Advanced Medical Support Assistant serving as administrative support within Radiology Service. Members of the team include the MSA, Radiologists, Diagnostic Radiology Technicians, Health Technicians, Registered Nurses, and other Clinical Providers. This is the full performance level for MSA.

Major duties include but are not limited to the following: Collaborate with the patient care team to schedule outpatient imaging appointments and coordinate inpatient imaging procedures. Review imaging orders to determine urgency, differentiate routine procedures from special studies, and identify discrepancies. Notify referring physicians of any issues that prevent processing imaging requests. Access CPRS to retrieve medical information such as labs, allergies, and medical history required for scheduling. Communicate with patients to gather needed information and confirm eligibility for imaging procedures. Prepare required documents, including electronic materials, based on patient information. Determine whether imaging requests require protocol and submit necessary documents to radiologists. Identify pre-appointment requirements and restrictions based on established protocols. Inform patients of instructions such as fasting, obtaining labs, or taking pre-medication. Contact referring providers to request needed pre-medication orders when necessary. Enter lab orders to ensure required lab work is completed before imaging procedures. Collaborate with clinical services (e.g., Anesthesiology, Interventional Radiology, Audiology, Speech Pathology) to coordinate pre-procedure requirements. Perform receptionist duties including patient check-in and registration for imaging procedures. Screen and respond to phone calls and visitors courteously while following privacy rules. Provide customer service and support timely patient care processes. Create and coordinate daily appointment schedules for one or more imaging clinics. Monitor staffing, room availability, and equipment status to maintain clinic operations. Adjust appointment times, dates, and equipment assignments when staffing or equipment issues occur. Ensure radiology clinics are set up properly to meet scheduling needs. Verify patient identity using required Veterans Affairs identification standards. Validate and update patient demographic information during each patient interaction. Demonstrate tact, diplomacy, and compassion with Veterans and their family members. Explain imaging procedures clearly in person and over the phone. Answer a multi-line phone system and multi-task while scheduling patients face-to-face and over the phone. Coordinate all related paperwork and electronic documentation for scheduled imaging procedures. Work Schedule: Monday - Friday 9:30am - 6:00pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.