Medical Support Assistant (Advanced)
The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants (Advanced). The Medical Support Assistant (Advanced) will function in Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P).
The Medical Support Assistant (Advanced) duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Coordinates with patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary. Develops and/or maintains effective and efficient communication with the patient, interdisciplinary care team, VA medical centers, and other agencies during inpatient/outpatient discharge. Communicates with non-VA medical facilities. Prepares correspondence to notify patients of normal lab results and manages a system of follow -up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate. Participates in team huddles and team meetings as appropriate. Adjusts the flow and sequence of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers as needed. Enters appropriate information into the patient record. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday, Tuesday, Thursday, Friday, Saturday; 11:30am-8:00pm (Off Wednesday & Sunday). Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91436-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.