Medical Support Assistant - Advanced
The Wilmington VA Medical Center is recruiting to fill Medical Support Assistant (Advanced) vacancies. The Medical Support Assistant (Advanced) will function in either Care in the Community (CitC) or Health Administration Service (HAS).
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of a Medical Support Assistant (Advanced) include but are not limited to: Care in the Community (CitC): Typing, filing, data entry, scheduling appointments and tests. Ensuring transfer of medical records from and to the VAMC and other facilities. Scheduling patients' appointments and/or consults. Tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking. Researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community. Health Administration Service (HAS): Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Collects and updates insurance information from Veterans, family members and other eligible patients. Promotes Veterans registration for and utilization of MyHealthyVet (MHV). Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 05668-F / 05605-F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.