Medical Support Assistant (Advanced)
The Advanced Medical Support Assistant is in Office of Community Care of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas.
Total Rewards of a Allied Health Professional The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model on the Office of Community Care (OCC). Duties of this position include but are not limited to: Coordinates care with community partners, the patient care team, and the Veteran to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge). Manages multiple complex systems for follow- up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with Veteran care by sharing information and collaborating with the interdisciplinary team. Identifies incomplete authorizations and communicates with OCC team and PACT providers. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment. Screens new consults for non-VA care for eligibility. Determines the veteran's eligibility to receive medical services through OCC processes and reviews and updates procedure manuals. Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities. Contacts veteran by telephone to explain pending or new consult request. Ensures that veteran appointments are made with other VA facility, contract site, or community providers of veteran's choice as appropriate. Educates providers and team members about patient's medical care by emails, fax, telephone and scanning medical documentation into veteran's electronic medical records. Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position. Functional Statement #: 564-01494-F Permanent Change of Station (PCS): Not Authorized
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.