Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant (AMSA) in Radiology/Nuclear Medicine Service with Iowa City VA Medical Center. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model and interfaces with numerous computer applications including but not limited to CPRS, VistA, and MyHealtheVet. The AMSA independently performs duties in processing, care, and treatment of Veterans while functioning as a team member in the patient care delivery setting.

NOTE: The 2-page Resume requirement does not apply to this position. The incumbent coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, and other agencies (e.g. communicates with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders). The incumbent monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc. Data reports are run from the VistA Radiology Package or Fileman and are used to manage radiology scheduling lists; this includes, pending, hold, and past scheduled exams validating accuracy, resolving issues and disposition of orders as required in accordance with policy. Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure. This may include evaluating patient information; such as lab results and pre-procedure clinical screening for MRI and/or positron emission imaging (PET) exams to assure readiness for imaging exam/procedure and resolving issues, if needed. Interprets information provided to ensure that the correct exam as ordered by the physician is the one scheduled to be done. Other assignments at this level include but are not limited to: Participating and providing input on problem solving with operational issues in team meetings Performing administrative follow up actions on orders and consults Educating providers about shared patients who are receiving care at multiple VAs or those who receive care in the community Works collaboratively with the Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community. This includes gathering data on patients referred to the community and developing a report that is shared with the Office of Community Care to determine if the patients care has been completed. Effectively communicate with the Office of Community Care to ensure reports and images are received, processing orders and consults in accordance to policy and following up on outstanding consults. Additionally, this may include ensuring outside providers have prior imaging exams that are necessary for interpretation. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number or DOB. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification. He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Collects, scans, and updates health insurance information, serving a major role in the revenue process. Contributes to the revenue collection process by identifying patients with third-party insurance. Promotes Veteran registration for and utilization of My HealtheVet (MHV). Work Schedule: Monday - Friday; 7:30 am - 4:00pm Telework: Not authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.