Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant for the Surgical Department located at Northport VA Medical Center. The Advanced Medical Support Assistant is responsible for a range of duties that typify the full-performance level, and which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.

Duties include but are not limited to: Coordinating patient care, appointment management, and customer service, always conducting oneself in a respectful, effective manner. Provides front-line independent assistance and coordination of care, addressing questions or concerns in a timely manner while providing excellence in customer service. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary care delivery model. Uses specialized administrative judgment and a wide range of clinical processes related to access to care across the service unit and external clinics. Facilitates any necessary follow-up independently to ensure satisfactory resolution, utilizing expertise in systems related to the delivery of interdisciplinary patient-coordinated care. Evaluates patient information to determine the appropriate care to be scheduled. Exemplifies the ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines, and to communicate tactfully and effectively electronically, by phone, and in writing. May prepare reports in various formats and present data to various organizational levels. Expertly utilizes all computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from the electronic medical record, scheduling systems, and/or reporting formats. Maintains patient confidentiality, both written and verbal, per HIPA A requirements. Demonstrates advanced knowledge of the associated medical terminology to effectively communicate with patients and members of the interdisciplinary team. Works in a self-directed manner to accomplish team goals and ensure patient care needs are met. This includes independently setting priorities, coordinating the patient area, and any work assignments for areas within the department. Manages patient check-in across multiple clinics, ensuring accurate and timely processing of arrivals and coordinating with the care team to support smooth clinic flow. Coordinates staffing coverage for the control clinic to ensure adequate administrative support and continuity of patient service. Work Schedule: Monday-Friday, 8:00 AM - 4:30 PM Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 21Y82-A Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination or health assessment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.