Medical Support Assistant (Advanced)

The position is located at the Alexandria VA Health Care System (AVAHCS) and the incumbent is organizationally aligned under the Mental Health Residential and Rehabilitation Treatment Program (MHRRTP) within the Mental Health Product Line. The MSA (Advanced) is responsible for scheduling and consult monitoring for MHRRTP. The work involves treating a variety of conventional problems, questions, or situations in conformance with established criteria.

The Medical Support Assistant (Advanced) is responsible for coordinating assigned administrative duties and independently setting day to day priorities. He/she ensures work and reports are complete, accurate and timely, reviews output for correctness and completeness. The MSA interfaces with numerous computer applications including but not limited to CPRS, VSE, etc. The MSA performs these responsibilities with self-direction while functioning as a team member in the patient care delivery setting. The MSA will use advanced interpersonal skills to effectively understand patient's needs, assess choices, and take appropriate measures to ensure patient satisfaction. The MSA participates actively in the management of the MHRRTP (Mental Health Residential and Rehabilitation Treatment Program) by performing routine administrative and miscellaneous clerical work. Based on a working knowledge of the MHRRTP, the MSA resolves problems associated with the administrative and clerical work of the MHRRTP. Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (AMSA) demonstrates exceptional interpersonal communication skills and work collaboratively with AVAHCS programs, services, and multidisciplinary team members to provide access to care to meet both clinical and administrative needs of patients. Schedules patients for admission to MHRRTP using the appropriate systems including Bed Management System. Arranges post discharge appointments for patients in accordance with national policy. Accepts all telephone calls to the MHRRTP regarding program inquiries and utilizes "administrative" systems knowledge in assessing patient/caller needs, practices independent decision-making, coordinates care needs and direct problem resolution as appropriate. Applies knowledge of various software functions (e.g. Word, Excel, PowerPoint to manipulate and arrange data in documents with complicated formats such as graphics and tables). Understands advanced software capabilities sufficiently to utilize the more advanced function keys in a manner that increases productivity, (e.g. enters, sorts, calculates, retrieves, and revises data for documents). Coordinates appointments for patients enrolled in MHRRTP. Assists with coordination of transportation as needed. Assists with the requisition of office supplies, equipment maintenance, prepares and distributes meeting minutes, maintains electronic and paper files. Assists with a full range of administrative procedural work for the MHRRTP as assigned. Work Schedule: Monday - Friday, 7:30am - 4pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 00259F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.