Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant in the Health Administration Service in support of Intensive Care, Progressive Care, Telemetry, Mental Health, Medical, and Surgery units. The Lexington Veterans Health Care System located in Lexington, Kentucky. Incumbent will perform duties related to support of services on the Intensive Care, Progressive Care, Telemetry, Mental Health, Medical, and Surgery care units of the hospital.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The AMSA provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. The inpatient AMSA is responsible for interpreting and verifying provider orders and securing hospital follow-up appointments for discharged patients. Assignments at this level include, but are not limited to: Training new staff, mentoring and providing guidance to MSAs at the entry and developmental level, Receiving admissions and lodgers, performing patient discharges, inter-ward transfers and transfers to other facilities. Monitoring both inpatient and outpatient appointments, have appointments cancelled and rescheduled; sends patients to X-ray, lab, EKG, and other clinics. Prioritizing events that arise throughout the day and coordinate admissions/discharges with clinical staff; Serving as the unit main point of contact and information. Receiving multiple calls and provide information to various medical staff, clinics, and patient families; Providing orientation to staff, patients, and visitors; Performing data entry in VISTA and CPRS, Bed Management System, and BIO Point. Building and updating medical records and extracts information for review. Utilizing Microsoft Office, Word, Excel, and Outlook; Performing office work such as filing, faxing, copying, and ordering supplies. Work Schedule: Variable tours to include days, nights, weekends and holidays. Tours will be assigned upon selection and are subject to change based on the needs of the service. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 31361F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.