Medical Support Assistant (Advanced)

As an Advance MSA for Patient Benefits at the Washington DC VA Medical Center, the incumbent provides a high level of administrative and data support to the Business Office to include Community Based Outpatient Clinics as well as the DC VAMC. The primary function of this position is to serve as an Enrollment and Eligibility Specialist for the Health and Travel Benefits Section.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent will be assigned work and receive training with the objective of acquiring the qualifications needed to successfully perform the duties and responsibilities of Advanced Medical Support Assistant, Health and Travel Benefits. This includes not only entering data and information but also reviewing reports, records and statistical computations for accuracy and propriety. The incumbent must review the Incomplete Encounter management Module report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters. Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives, and adherence to VA directives.1) Incumbent must enter all information into the data base for determination of eligibility status for healthcare: Patient Demographic Data Patient Data Emergency Contact Data Employment Data Insurance Data Military Service Data Eligibility Status Data Family Demographic Data and Income Screening Data Ineligible/Missing Data Eligibility Verification Data 2) Incumbent will also ensure that all new veterans to the system are registered within 7 days of receipt of their application. New eligible applicants will be given the appropriate new patient appointment and receive proper notification either by letter or postcard.3) The incumbent is expected to provide exceptional customer service by exceeding the customer's expectations.4) Accurately generate patient data cards for veterans applying for care using the Veterans Health Identification Card system. Benefit Travel Program - process Beneficiary Travel Claim requests, arrange modes of transportation (example; ambulance, commercial air, taxi, ambulance), makes special arrangements per physician documentation according to travelers medical condition. Patient Funds - Responsible for verification of patient funds for appropriate and accurate deposit and withdrawal of funds in accordance with VHA policies, removal of patient funds from the safe which were acquired during off duty hours and assuring funds of deceased veterans are disposed of properly and timely. General Duties - Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources. Coordinates with the patient care team to review clinic appointment availability to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Maintain effective and efficient communication with the patients. Employees must acquire knowledge of internal organizational procedures, knowledge of various facility services, knowledge of commonly used medicak terminology and abbreviations. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification. Responsible for accurate new patient appointment management. Explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. As front-line contact with patients and other staff the incumber sets the tone for perception concerning quality of healthcare services at the VA. Assist and train new staff. Must have a solid knowledge of multiple electronic systems and current computer technology regarding applications, Vista application, CPRS, Microsoft Office Suite applications. Work Schedule: 7:00 am - 3:30 pm, 7:30 am - 4 pm: Monday - Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 26563 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.