Medical Support Assistant

The position is located at Fort Yuma Service Unit, Winterhaven, CA., and performs as a receptionist, records maintenance, a variety of clerical duties associated with ambulatory care; serves as primary contact for the Primary Care staff, the incumbent works with both medical staff providers, nursing staff, and other health care staff (clinical and non-clinical). A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Receives visitors and telephone calls to the clinic and directs calls to the appropriate party. Transfers orders for patient activities, diets, treatments and tests to a wide variety of forms (some electronic) and routes them to the appropriate department for action. Functions as the timekeeper for the clinic. Processes computer generated timecards for unit employees, which includes a variety of employment situations (e.g., full-time, part-time, temporary). Initiates a new health record by interviewing patients. Enters information into the RPMS Patient Registration System and prints appropriate forms. Informs Medical Records to reactivate a retired/stored record. Arranges appointments for patients with specialty clinics, contract services and consultants. Coordinates appointments in a timely manner to avoid conflicts in patient treatment. Maintains various registers such as Diabetes, Immunization, and other health conditions as needed by the medical home team. Notifies patients via telephone and/or in writing of missed clinic appointments and other needs as guided by the medical home team. Assist with preparing reports and secures completion of report on time. Forwards completed reports to supervisor or medical home team approval. Assist with maintaining equipment and supply orders and works with designated staff, Property and Supply, Maintenance Department, or Administration at Fort Yuma Service Unit. Types and reproduces special notices, work sheets, and related educational material used by the Primary Care clinic. Maintains and keeps current various IHS and Primary Care manuals.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.