Medical Support Assistant

This position is located in the Jicarilla Service Unit in Dulce, New Mexico, and can be assigned to any outpatient location within the medical center. The purpose of this position is to provide administrative & clerical support to all departmental operations, patients, & healthcare staff. This position reports to the Chief Nurse Executive or designee. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Coordinates and manages patient appointments, referrals, consults, follow-up visits, and related scheduling activities using electronic health record and automated scheduling systems. Maintains, reviews, and updates patient records, referrals, medical orders, laboratory requests, and related documentation to ensure accuracy, completeness, timely processing, and continuity of care. Provides administrative and customer service support to patients, families, visitors, and staff by responding to inquiries and communicating appointment information, procedures, referrals, and department services. Performs clerical and administrative functions, including preparing correspondence, reports, forms, data entry, filing, medical records scanning, workload tracking, and recurring administrative reporting. Supports clinic operations through timekeeping, supply inventory, eligibility and insurance-related administrative processes, while maintaining patient confidentiality in accordance with HIPAA, privacy requirements, and agency policies.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.